Change the plan, the card or the billing period. Or cancel.
The school that holds a subscription manages it, without writing to us. Which door depends on the product.
From your billing page in the app.
Sign in at app.elevategrade.com and open Billing. Change size or billing period, buy a credit pack, update the card, download invoices, or cancel. A change of size is prorated and shown on the next invoice. A cancellation runs to the end of the paid period.
Through the billing portal.
Enter the email address on your invoices and a one-time sign-in link is sent to it. In the portal you can update the card, download invoices, or cancel. The subscription then runs to the end of the paid period. To move Marlo to another size, or between monthly and yearly, write to us and a person changes it.
Something not covered here, such as moving a subscription to another school, or an invoice that needs a purchase-order number: write to support@elevategrade.com from the account owner’s address.